backoffice
Groove's turnkey solution comes with a high-end back-office that equips operators will all the tools needed to run a successful online casino. From lobby management and marketing to bonuses and player control, the back office gives operators the ability to manage and monitor all aspects of the casino from one cutting-edge management system.
Casino Back Office System
The technical framework is Groove's next-generation, scalable data platform, which can be integrated with almost any third-party solutions. It features multiple options across all tools and incorporates AI to seamlessly enhance data systems that will allow operators to manage the gambling process more effectively, as well as collect information about the results of different brands in one place.
Players
Easily keep track of your players and all their activity. You can monitor each players transactions, finance and game history, give bonuses, block or exclude players, payment risk management, review and control limits and loyalty schemes. Tag players, follow trends and see related accounts on other brands to get a better understanding of your players and their potential. And of course, you’ll be able to leave comments and check activity logs too.
System Configuration
A crucial section of the back office. Here is where you control the face of your casino with lobby management, the lobby structure is highly customisable, and the games catalogue itself is replete with thumbnails of games, game names, game ID, providers, supported platforms, blocked countries, revenue plan, jackpot options, and much, much, much more!
Marketing
Give bonuses, free spins and even set up exclusive tournaments for your players and brand. You’ll also be able to access all necessary and relevant marketing tools to reach out to your players including giving mass updates and custom or mass emails.
Reports
It is imperative to the success of any operator to be able to access all relevant data obtaining to the day to day running of the casino. Player activities, agent conversion, top 10, bonus reports – you name it, we’ve got it. Whatever you’re looking to review, the back office has the report ready for you to generate.
Bonuses
Keep on top of all bonuses, codes and schemes going through your online brands. Deposit bonuses, manual bonuses, registration bonuses, free rounds bonuses – we’ve got it all. You can easily grant free bonuses in mass to specified players or all players of a certain requirement, same goes for mass bonus deduction.
Deposits and Withdrawals
Easily review and manage all payment methods. Generate deposit reports to track what players are spending or dive into the decline reason for an in-depth review, as well as withdrawal reports so you can always keep on top of exactly what’s coming in and what’s going out.
Main Features
By grouping all functionality together in one place, Groove's proprietary back-office makes casino management easier while yielding more insightful and actionable data that leads to concrete bottom line improvement.
Responsible gambling tools
Customer support
Payment methods
Mobile compatibility
Bonuses and promotions
Variety of games
Friquently asked questions
